When it comes to tech support, most organizations and their call centers fear inbound calls (service redemption) due to the expense. After all, when the business mantra is “increase profits,” with the call center right alongside shouting “reduce costs,” not many companies want to dig into tight budgets for the time and labor they think is requisite to address additional tech support redemption. Read more.
by Jeff Kagan
PlumChoice works with their client companies, behind the scenes, helping to improve customer care with advanced tech support. Imagine you are a customer and you buy a smartphone or tablet or computer, and something goes wrong. You call the company for tech support. Companies attempt to solve the problem, and in the vast majority of cases, they do. If the problem requires more expertise, companies then transfer the call to their advanced tech support. The next question then becomes: is their advanced tech support inside or outside? Read more
InstallerNet announced it has teamed with PlumChoice to offer an Internet of Things service that helps consumers install and also buy, use and integrate many new Internet-connected devices for the car and home. The service was unveiled at CES this week as a means to help consumers buy and set up complex Internet connected products. Read more
PlumChoice, a specialized technical services provider and InstallerNet , an installation solution for consumer electronic industry have come up with a new customer-life cycle called Connected Lifestyle Services. Connected Lifestyle Services help solution providers in getting profits through developing sales, designation and ongoing support so as to enhance customer experience.Read more
Two leaders in the IoT services ecosystem today announce they are combining their strengths in remote and onsite technical services to empower manufacturers, retailers and solution providers to deliver on the promise of connected devices. Connected Lifestyle Services provide technical support for the full customer lifecycle, enabling sales, installation and onboarding, and ongoing support that increase basket sizes and average revenue per user (ARPU), minimize returns, secure adoption and usage, and enhance the customer experience, facilitating greater lifetime value. Read more
PlumChoice and InstallerNet will team up at International CES for the joint launch of Connected Lifestyle Services, which provide consumers with pre-purchase advice, installation, and post-sale support for connected-home and connected-car products. In February, carrier U.S. Cellular will become the first company to offer the services to customers purchasing its newly launched home-automation services.Read more