Internet of Things

Businesses understand the value of cloud applications, but they don’t have the time or resources to vet and manage them on their own. Through a partnership with AppDirect, PlumChoice will provide end-to-end customer support of cloud applications, enabling the channel partners who sell them to improve time to market, drive adoption and customer satisfaction and deliver greater lifetime value to businesses. Read More

Personal technology envelopes have evolved to include anticipatory, immersive and experiential devices and there is a need for brands to incorporate a continuous, all-encompassing wrapper that supports the end-user. At CONNECTIONS, PlumChoice will discuss how IoT brands can deliver better customer experiences and driver greater value with a continuous services model – an Internet of Services. Read More

Attracting new smart home customers, creating greater customer lifetime value for their innovations and ultimately driving repeat purchases is essential for brands. PlumChoice Executive Vice President Paul Weichselbaum will join an interactive panel at the Internet of Things World Conference to discuss and analyze the current smart home landscape and how consumers are responding to emerging technologies. Read More

Business Insider Intelligence Research predicts that global connected-home device shipments will grow at a compound annual rate of 67 percent over the next five years, representing 25 percent of shipments in the IoT. The explosion of smart home devices brings increasing challenges, complexities and a need for standardization. Paul Weichselbaum, and leading experts, will discuss the need for interoperability at the CABA Intelligent Buildings & Digital Home Forum. Read More

Are you looking for a solution to the “thing makers’ dilemma™?” If your organization is part of the connected life segment of the IoT and is seeking greater adoption and ongoing usage, join the complimentary webinar, “Tech Support for the Internet of Things,” hosted by Harvard Business Review and PlumChoice Executive Vice President, Paul Weichselbaum.
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CustomerThink
by Paul Weichselbaum

When it comes to tech support, most organizations and their call centers fear inbound calls (service redemption) due to the expense. After all, when the business mantra is “increase profits,” with the call center right alongside shouting “reduce costs,” not many companies want to dig into tight budgets for the time and labor they think is requisite to address additional tech support redemption. Read more.

Contact Center World
By Veronica Silva Cusi
IoT service providers, PlumChoice, Inc. and InstallerNet, Inc. combine their strengths in remote and onsite technical services to empower manufacturers, retailers and solution providers to deliver on the promise of connected devices with new customer-lifecycle technical support offering, Connected Lifestyle Services. Learn more

CE Outlook

InstallerNet announced it has teamed with PlumChoice to offer an Internet of Things service that helps consumers install and also buy, use and integrate many new Internet-connected devices for the car and home. The service was unveiled at CES this week as a means to help consumers buy and set up complex Internet connected products. Read more

Mobile Electronics

Two leaders in the IoT services ecosystem today announce they are combining their strengths in remote and onsite technical services to empower manufacturers, retailers and solution providers to deliver on the promise of connected devices. Connected Lifestyle Services provide technical support for the full customer lifecycle, enabling sales, installation and onboarding, and ongoing support that increase basket sizes and average revenue per user (ARPU), minimize returns, secure adoption and usage, and enhance the customer experience, facilitating greater lifetime value. Read more