CustomerThink

CustomerThink
by Paul Weichselbaum

When it comes to tech support, most organizations and their call centers fear inbound calls (service redemption) due to the expense. After all, when the business mantra is “increase profits,” with the call center right alongside shouting “reduce costs,” not many companies want to dig into tight budgets for the time and labor they think is requisite to address additional tech support redemption. Read more.