Connected Devices

Turnkey program enables organizations to offer highly specialized, whole-home support services LOWELL, Mass., (Jan. 5, 2016) – PlumChoice, Inc., the leader in specialized technical services for the cloud and the Internet of Things (IoT), today announced ConnectedHome Expert, a turnkey, end-to-end service that enables IoT makers, solution providers, and resellers to drive product adoption and […]

CustomerThink
by Paul Weichselbaum

When it comes to tech support, most organizations and their call centers fear inbound calls (service redemption) due to the expense. After all, when the business mantra is “increase profits,” with the call center right alongside shouting “reduce costs,” not many companies want to dig into tight budgets for the time and labor they think is requisite to address additional tech support redemption. Read more.

Contact Center World
By Veronica Silva Cusi
IoT service providers, PlumChoice, Inc. and InstallerNet, Inc. combine their strengths in remote and onsite technical services to empower manufacturers, retailers and solution providers to deliver on the promise of connected devices with new customer-lifecycle technical support offering, Connected Lifestyle Services. Learn more

CE Outlook

InstallerNet announced it has teamed with PlumChoice to offer an Internet of Things service that helps consumers install and also buy, use and integrate many new Internet-connected devices for the car and home. The service was unveiled at CES this week as a means to help consumers buy and set up complex Internet connected products. Read more

Mobile Electronics

Two leaders in the IoT services ecosystem today announce they are combining their strengths in remote and onsite technical services to empower manufacturers, retailers and solution providers to deliver on the promise of connected devices. Connected Lifestyle Services provide technical support for the full customer lifecycle, enabling sales, installation and onboarding, and ongoing support that increase basket sizes and average revenue per user (ARPU), minimize returns, secure adoption and usage, and enhance the customer experience, facilitating greater lifetime value. Read more