Lowell Sun
Staff Reporter

PlumChoice Inc., an provider of outsourced support for technology immersion, said it has formed a partnership with the Benjamin Franklin Institute of Technology in Boston in which the two entities will co-fund and co-manage a new campus facility dedicated to training tech-support agents.

The cost of the investment was not disclosed.

The news comes several months after PlumChoice announced an expansion of its Cross Point towers headquarters for the same purpose.

The Benjamin Franklin Institute is a private, nonprofit technical college.

David Temlak, senior vice president of customer service, innovation and delivery at PlumChoice, said the arrangement enhances the company’s recruiting efforts by getting prospects trained even as they complete school.

“Some will get jobs with us, some will choose something else,” he said in a phone interview. “But when they graduate, they’re not just leaving with a piece of paper. They leave with real-world experience. And we get to recruit in our own backyard.”

Temlak said the training will take 15 students at a time over a 90-day period.

Formerly based in Billerica, PlumChoice moved its headquarters to Cross Point nearly two years ago. It also has operations in Broomfield, Colo., and in Sweden.

The company partners with retailers, telecom carriers and other companies to provide help-desk services for its clients’ customers who are integrating and immersing multiple technologies.

To do so, PlumChoice deploys hundreds of employees it calls “agents” to field phone calls and resolve technical problems.

Temlak said most agents work from home.