Company Executives to Exhibit and Discuss How IoT Brands Can Deliver Better Customer Experiences and Drive Greater Value with Continuous Services

LOWELL, Mass., (May 13, 2015)PlumChoice, Inc., the leader in specialized technical services for the Internet of Things (IoT) and cloud applications, today announced its participation at CONNECTIONS™: The Premier Connected Home Conference. PlumChoice will be exhibiting at the three-day conference (table 28) and participating in the panel session, “Managing IoT Services,” on Wednesday, May 20 at 2:15 p.m. PT at the Hyatt Regency San Francisco Airport.

PlumChoice is a sponsor of Parks Associates’ CONNECTIONS™, which brings together industry leaders in the connected entertainment and digital home technology industries to address critical issues pertaining to the converging entertainment, media, smart home and service markets for consumers. Parks Associates estimates the number of support requests derived from smart home devices and systems in the U.S. will total nearly 18 million in 2019.

“Our research shows significant growth and opportunities in IoT and connected home market segments,” said Stuart Sikes, president of Parks Associates. “CONNECTIONS™ will focus on consumer research and market strategies to monetize digital content, mobile applications and services, value-added services, connected consumer electronics, and home systems.”

During the interactive panel session, “Managing IoT Services,” moderated by Patrice Samuels, research analyst for Parks Associates, Paul Weichselbaum, PlumChoice’s executive vice president and IoT expert, will examine the consumer and brand challenges associated with the convergence of IoT devices and services in the connected home. PlumChoice executives will be present at the show to discuss how third parties can work with flagship IoT brands to provide customers with a continuous service model that encompasses every aspect of their evolving, increasingly complex, highly personalized technology environments. These specialized services enable better user experiences starting with the purchase process and including interoperability with other devices. Deploying them will help brands generate greater lifetime value, both for their organization and the consumer.

“We’re excited to share PlumChoice’s perspectives, insights and expertise on the connected home market at CONNECTIONS,” said Karen McPhillips, vice president of marketing, PlumChoice. “Personalized techno-environments continue to evolve rapidly as we increase reliance on smart, connected devices for productivity, communication and entertainment around the clock. We want these anticipatory, immersive and experiential ‘things’ to operate seamlessly, yet the environment is a moving target. That means a brand’s approach to empowering the consumer must include a continuous, all-encompassing support wrapper – an Internet of Services. The companies that offer an uninterrupted, brand-agnostic service experience through all phases of purchase, implementation, adoption, integration and usage will add real value and stand apart from the competition.”

Parks Associates will host the 19th annual CONNECTIONS™: The Premier Connected Home Conference from May 19 to 21, at the Hyatt Regency San Francisco Airport in San Francisco. Information about CONNECTIONS™ is available at CONNECTIONS™: The Premier Connected Home Conference. For information about PlumChoice, please visit

About PlumChoice

PlumChoice is the leader in providing a continuum of specialized technical services for today’s highly personalized consumer and small business technology environments. For more than a decade, the company has partnered with brands both large and small, including Fortune 1000 manufacturers, retailers, software vendors, and telco and cable providers to deliver highly differentiated customer experiences by way of technical support solutions for the Internet of Things.

Today’s dynamic, complex, heterogeneous technology environments require brands to solve for technical challenges that are equally unpredictable, complex and diverse. PlumChoice’s solutions span the entire customer lifecycle – from pre-purchase to installation, adoption and configuration, and through integration, problem resolution and advanced usage. Solutions include Connected Life, Cloud Application and Premium Technical sales, support and care services. PlumChoice enables brands to reduce no-fault-found returns, increase adoption and penetration, drive revenue, control costs and create customer loyalty.


The 19th-annual CONNECTIONS™: The Premier Connected Home Conference will take place May 19-21 at the Hyatt Regency San Francisco Airport in San Francisco. CONNECTIONS™ hosts over 400 executives in the connected entertainment, IoT, and smart home industries in an intimate networking environment.

The event provides networking opportunities and insights from industry players on entertainment, mobile, and smart home market segments. Parks Associates research analysts moderate each session, which feature consumer research on adoption and trends, forecasts of new products and services, evaluation of new business strategies, and concrete recommendations about technology innovations, strategic partnerships, monetization opportunities, and value-added services. Throughout the three-day event, sponsors offer tabletop demos during networking events, spotlighting new technology innovations and services.