Dave Hauser will join panel revealing customer successes and learnings, October 7 in San Francisco
LOWELL, Mass., (September 30, 2015) – PlumChoice, Inc., the leader in specialized technical services for the Internet of Things and cloud applications, today announced that the company will participate in and sponsor the 2015 AppDirect Partner Summit taking place October 6-9 at the InterContinental Hotel in San Francisco, CA. Director of Channel Development and Alliances, Dave Hauser will participate in the panel discussion, “Best demonstrated practices for go-to-market strategies, and successes & learnings from AppDirect Partners,” on Wednesday, October 7 at 2:30 p.m. PT.
Moderated by Christophe Girault, global lead of customer success at AppDirect, the panel will focus on best practices for channel partners who are looking to implement and expand cloud services to better service the end customer. Panelists will emphasize the importance of building and nurturing better customer success strategies by sharing key cloud sales and support services learnings and best practices.
“Channel partners seek demonstrated methods for improving customer experiences, smart routes to expanding their cloud portfolios and of course, new revenue streams,” said Hauser. “None of that can happen if their customers can’t identify, adopt and realize the benefits of the Cloud. I’m pleased to join this AppDirect panel to discuss with my peers best practices for success as part of the Cloud ecosystem. Central to this topic is the new support paradigm – a services wrapper around the customer and their environment – that exceeds the requirements of software developers while providing superior customer experiences that increase lifetime value.”
In July, PlumChoice and AppDirect announced a partnership to provide comprehensive cloud enablement services to AppDirect’s cloud channel partners. As part of the partnership, PlumChoice provides pre-sales guidance, onboarding and activation, and 24/7support.
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PlumChoice provides a continuum of technical services for personalized consumer and small business technology environments. For more than a decade, the company has partnered with brands both large and small, including Fortune 1000 manufacturers, retailers, telcos, cable providers, and software vendors to deliver highly differentiated customer experiences by way of technical support solutions for the Internet of Things.
Today’s dynamic, complex, heterogeneous technology environments require brands to solve for technical challenges that are complex and diverse. PlumChoice’s solutions span the entire buyer and customer lifecycle – from pre-purchase through installation, configuration, integration, adoption, problem resolution and ongoing usage. Solutions include Connected Life, Cloud Application and Premium Technical sales, support and care services. PlumChoice enables brands to reduce returns and churn, increase adoption and experience value, drive revenue, control costs and create customer loyalty.