Specialized Technical Services Company Joins the Alliance and Ensures that IoT Product & Solution Providers Can Enable Their Customers to Realize Convenience, Control and Simplicity from IoT Innovations
LOWELL, Mass., (August 12, 2015) – PlumChoice, Inc., the leader in specialized technical services for the Internet of Things (IoT) and cloud enablement, today announced that it has joined the Z-Wave Alliance, an open consortium of leading global companies deploying Z-Wave, the world’s largest ecosystem of wireless control products and services. As a Z-Wave Alliance affiliate member, and one of the only specialized technical services company in the alliance, PlumChoice joins more than 300 leaders of innovation, adoption and interoperability in the Internet of Things (IoT), smart home and wireless markets.
As the IoT grows in size and complexity, PlumChoice continues to expand its solutions that simplify and optimize consumers’ and small businesses’ experiences with technology. The company’s solutions enable partners to provide superior customer experiences that ultimately help those partners recognize greater adoption and lifetime value for their IoT innovations, while ensuring customers realize the convenience, control and simplicity they expect from IoT products and solutions. To succeed in the increasingly complicated and competitive IoT market, leading manufacturers, retailers, distributors, and solutions and service providers need to accompany their innovations with a continuous service model – an Internet of Services. The brand-agnostic Internet of Services span pre-sales support, installation and initial use, integration and interoperability, and ongoing usage and upgrades – even as additional products are brought into a customer’s highly personalized technology environment. By delivering continuous service, brands succeed in the IoT by increasing adoption rates, reducing no-fault-found returns and achieving greater share-of-wallet.
“Purchasing and gaining value from IoT products and solutions can present tremendous challenges for consumers and businesses as they attempt to integrate recent innovations into their already complex and diverse technology envelopes. Joining the Z-Wave Alliance further demonstrates our team’s dedication to our partners – the brands looking to create value from their IoT products through better customer experiences,” said Dave Hauser, director of channel development at PlumChoice. “For every one of us whose relationships with ‘things’ is constantly evolving, PlumChoice, brings to the table the best people, process and technology in the form of a continuous service wrapper, not only simplifying experiences with technology, but also helping ISPs, retailers, manufacturers, resellers and developers cement their position for success in a crowded IoT market.”
Gartner predicts that by 2020, there will be 25 billion Internet connected “things,” many in the connected life segment of the IoT. Consumers and small businesses have a plethora of technology choices, and continue to bring new devices from various brands and manufacturers into their already multi-brand and complex technology environments. Volume alone will add to the complexity, as will the replacement and upgrading of devices, applications, operating systems and middleware.
“Ensuring consumer satisfaction and providing interoperable devices are critical elements for success in the IoT market,” said Raoul Wijgergangs, interim chairman at the Z-Wave Alliance. “PlumChoice joins the Z-Wave Alliance with a unique model and track record of enabling partners – brands selling IoT products and solutions – to help ensure that the end-user can connect those products and seamlessly integrate them into their environments.”
- HBR: The Internet of Things Changes the Company-Customer Relationship
- CRNtv: The Internet of Things Needs an Internet of Services
- TWICE: IoT’s Missing Link
- Video: Changing Product Relationships – The Thing Makers Dilemma™
PlumChoice is the leader in providing a continuum of specialized technical services for today’s highly personalized consumer and small business technology environments. For more than a decade, the company has partnered with brands both large and small, including Fortune 1000 manufacturers, retailers, software vendors, and telco and cable providers to deliver highly differentiated customer experiences by way of technical support solutions for the Internet of Things and cloud enablement.
Today’s dynamic, complex, heterogeneous technology environments require brands to solve for technical challenges that are complicated and diverse. PlumChoice’s solutions span the entire buyer and customer lifecycle – from pre-purchase through installation, configuration, integration, problem resolution and ongoing usage. Solutions include Connected Life, Cloud Application and Enablement, and Premium Technical sales, support and care services. PlumChoice enables brands to reduce no-fault-found returns, increase adoption and penetration, drive revenue, control costs and create customer loyalty.
About Z-Wave Alliance
Formed in January 2005, the Z-Wave Alliance is a consortium of leading companies in the home technology space dedicated to solidifying Z-Wave as the standard for wireless home control products. The principal members include; ADT, Evolve Guest Controls, FAKRO, Ingersoll-Rand, Jasco Products, LG Uplus, Nortek Security & Control, SmartThings and Sigma Designs. Alliance members lead the home controls market, providing leading edge products and systems that deliver increased comfort, convenience, energy conservation, safety and security. For more information on the Z-Wave Alliance, please visit http://z-wavealliance.org
Z-Wave® is a registered trademark of Sigma Designs and its subsidiaries in the United States and other countries.