PlumChoice Achieves Microsoft Cloud Productivity Competency Certification
‘Partner Elite’ Status Denotes Company’s Best-in-Class Delivery of End-to-End Services and Support for Microsoft Office 365
LOWELL, Mass., (July 21, 2015) – PlumChoice, Inc., the leader in specialized technical services for the Internet of Things (IoT) and cloud applications, today announced that the company achieved the silver competency for Microsoft Cloud Productivity in support of Microsoft Office 365. PlumChoice earned the competency rating for consistent capabilities and expertise in – and commitment to – enabling its channel partners in the cloud ecosystem with the services and support required for those partners to sell Office 365 to businesses.
As more businesses turn to the cloud for unified communications, office productivity, security and backup in a complex market, channel partners must create a positive customer experience and value exchange throughout the buyer/customer lifecycle in order to drive sales, secure adoption and increase lifetime value. Best-of-breed cloud support partners like PlumChoice enable these positive product and customer experiences so channel partners can focus on successfully scaling their cloud service portfolios and growing their core businesses.
As one of the first outsourced support and services providers to earn Microsoft’s silver Cloud Productivity competency, PlumChoice is enabling its channel partners to provide their customers with a wide range of best-in-class services that encompass pre-sales guidance, deployment including onboarding, activation and migration, and 24/7 support services. This caliber of comprehensive, end-to-end customer support is unmatched in the cloud application services industry.
“This certification – and our pursuit of gold status – is a testament to the investment we’ve made in our people, processes and technologies to deliver exceptional support and services,” said Bob Krygowski, director of product management at PlumChoice. “Our exemplary understanding of Microsoft Office 365, coupled with our end-to-end services and support are unparalleled in the industry. Not only do we enable our channel partners to deliver better customer experiences, we also drive higher cloud adoption rates and greater lifetime value. All of this helps them expand their cloud product portfolios and customer bases, as well as identify new revenue streams.”
For additional information, please visit www.plumchoice.com.
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PlumChoice is the leader in providing a continuum of specialized technical services for today’s highly personalized consumer and small business technology environments. For more than a decade, the company has partnered with brands both large and small, including Fortune 1000 manufacturers, retailers, software vendors, and telco and cable providers to deliver highly differentiated customer experiences by way of technical support solutions for the Internet of Things and cloud applications.
Today’s dynamic, complex, heterogeneous technology environments require brands to solve for technical challenges that are complicated and diverse. PlumChoice’s solutions span the entire buyer and customer lifecycle – from pre-purchase through installation, configuration, integration, problem resolution and ongoing usage. Solutions include Connected Life, Cloud Application and Premium Technical sales, support and care services. PlumChoice enables brands to reduce no-fault-found returns, increase adoption and penetration, drive revenue, control costs and create customer loyalty.