Nightingale, the world’s most advanced sleep system, partners with PlumChoice for world class customer service and tech support
Waltham, MA, (June 5, 2018) – Nightingale Smart Solutions Inc., creator of Nightingale, the world’s first smart sleep system, and PlumChoice, a leading provider of specialized technical support services, today announced a partnership that enables Nightingale smart sleep system owners access to expert support by phone or online every day of the week. The partnership was created to help customers realize an enhanced support experience leading to increased customer and brand loyalty.
Customers will receive extended support service hours and timely access to U.S.-based certified technical support assistance for their connected devices through Cambridge Sound Tech Support.
“Our goal is to provide our customers with rapid and professional support services, from a team of technical specialists that understand the complexities of IoT products and Wi-Fi networks” said David Wu, CEO of Nightingale Smart Solutions. “In PlumChoice, we found a partner that shares this goal and has the ability to easily scale teams to match demand.”
Expectations from smart device consumers continue to rise as more connected products are being purchased and incorporated into their lives. They demand flawless operation and integration out of the box, but also require vendors to provide quick issue resolutions when needed – delivering an exceptional customer experience.
“We are delighted to partner with Nightingale to provide high-quality, IoT technical support services for their Nightingale customers.” said David Shimoni, President and CEO PlumChoice. “Our goal is to ensure that every customer is fully supported to experience all the inherent benefits from this industry-leading sleep technology”.
Nightingale, the world’s first smart home sleep system, is the most advanced and effective sleep product on the market. Created by the acoustic experts and audio engineers at Cambridge Sound Management, the industry leader in commercial sound masking, Nightingale is a sleek speaker system that plugs into a room’s outlets and emits ambient sound to help users fall asleep faster and stay asleep longer. The system is compatible with iOS and Android, integrates with smart home products like Hue, Nest and Ring via IFTTT and can be controlled by Amazon Echo and Google Home. Nightingale was created to help every customer get a better night’s sleep, every night, reduces perceived wake occurrences due to noise by 64 percent and improves objectively-measured sleep quality. To learn more, visit meetnightingale.com. Nightingale is a registered trademark of Nightingale Smart Solutions, Inc.
PlumChoice helps IoT service providers and manufacturers deploy and sell support services that drive product adoption, resulting in greater market penetration. We work on behalf of major brands to provide a portfolio of services that span the full customer lifecycle and enhance the end-user experience. In turn, PlumChoice’s partners experience greater customer satisfaction and lifetime value, lower overhead, increased profitability, and quicker time to market. For more information about PlumChoice, please visit www.plumchoice.com.
Steve Spiewak firstname.lastname@example.org (617) 668-3343