By: Jeff Kagan

PlumChoice works with their client companies, behind the scenes, helping to improve customer care with advanced tech support. Imagine you are a customer and you buy a smartphone or tablet or computer, and something goes wrong. You call the company for tech support. Companies attempt to solve the problem, and in the vast majority of cases, they do. If the problem requires more expertise, companies then transfer the call to their advanced tech support. The next question then becomes: is their advanced tech support inside or outside? Read more.