IoT

Your technology. Our knowhow. No worries.

From choosing devices to making them play nicely together and fixing issues when they don’t, we make “Smart” simple.

Data shows that 67% of consumers are dumbfounded by smart devices. And 51% of confused customers don’t come back. Want to keep your customers from becoming a statistic?

We can help.

IoT support services

We partner with smart device manufacturers, service providers, resellers, distributors and installers to achieve their unique business goals.

PlumChoice white-label services help you:

  • Introduce new revenue streams
  • Mitigate support costs
  • Scale to grow with your business
  • Drive customer adoption & loyalty
  • Enhance end-user experiences

Our portfolio of services span the full customer lifecycle, including:

IoT Purchase

Purchase

  • Pre-sales education about value of your solution
  • Guidance about compatible devices
  • Upsell & cross-sell services
IoT Set up & use

Set up & Use

  • Installation & configuration
  • Smart solution usage
  • Interoperability with other devices
IoT 24/7 support

24/7 Support

  • Performance issues
  • Wireless connectivity
  • Problem resolution
  • Advanced usage

“Have It Your Way” Support

We offer an array of support service options to suit your customers’ needs, delivered by our certified technical experts.

  • Chat, phone, email for the DIY users when they just need a tip or two
  • Remote access “just-fix-it-for-me” service
  • Tag team service for “do-it-with-me” users who want to participate in the solution
  • On-site support
2016: Year of The Smart Device

Did you know that the number of people who own a smart device increased by a staggering 259% from 2015 to 2016, driving even greater need for support? Read the results from our annual IoT Benchmark Survey to learn more.

Download 2016: Year of The Smart Device

Ready to grow your business?

Contact us today for a free consultation