Our program provides three levels of exclusive support options to deliver post-purchase support for Z-Wave Alliance members’ smart device customers.

Cloud onboarding and migrational technical services

ConnectedHome Expert Program for Z-Wave Alliance Members

The program offers a unique balance of features and benefits including:

Low barrier to entry, no initial set-up fee

Cost effective starting price point

Key daily call metrics available

Add volume and services with no extra cost

Add volume and service with no additional capital costs

U.S.-based, certified technical support via phone,
email, and chat*

Industry-leading customer satisfaction scores

Monday – Saturday, 24/7 support availability

Dedicated ‘branded’ phone number*

*available at an additional cost

Easy entry to program

Bronze

U.S.-based technical support, Mon-Fri 9-9 PM EST + Sat 9-3 PM EST

Phone, e-mail support

No same day appointments

120 supported transactions per month

Dedicated ConnectedHome Expert phone number

ConnectedHome Expert channel reporting

Easy entry to program

U.S.-based technical support, Mon-Fri 9-9 PM EST + Sat 9-3 PM EST

Phone, e-mail support

No same day appointments

120 supported transactions per month

Dedicated ConnectedHome Expert phone number

ConnectedHome Expert channel reporting

For established partners

Silver

U.S.-based technical support, Mon-Fri 9-9 PM EST + Sat 9-3 PM EST

Phone, e-mail support

No same day appointments

300 supported transactions per month

Dedicated ConnectedHome Expert phone number

ConnectedHome Expert channel reporting

For established partners

U.S.-based technical support, Mon-Fri 9-9 PM EST + Sat 9-3 PM EST

Phone, e-mail support

No same day appointments

300 supported transactions per month

Dedicated ConnectedHome Expert phone number

ConnectedHome Expert channel reporting

Total support, 24/7

Gold

U.S.-based technical support, 24/7, 365 days per year

Phone, e-mail support, online chat

Same day remote scheduled appointments

700 supported transactions per month

Dedicated ‘Branded’ phone number

Customized weekly reporting and Dedicated Account Manager

Total support, 24/7

U.S.-based technical support, Mon-Fri 9-9 PM EST + Sat 9-3 PM EST

Phone, e-mail support

No same day appointments

120 supported transactions per month

DedicatedHome Expert phone number

ConnectedHome Expert channel reporting

Want to learn more?

Download our data sheet to find out how ConnectedHome Expert can help you expand your business to meet your customers’ needs.

Download our new ConnectedHome Expert infographic.

Ready to grow your business?

Contact us today for a free consultation.