Programs to help you assist your customers in getting the most out of their technology, resulting in improved overall customer experience and reduced risk for product returns.

Cloud onboarding and migrational technical services
The IoT landscape is changing – evolving from a singular focused location such as a Smart Home to one that integrates and connects thousands of devices and objects at multiple locations for different services known as a ‘Smart Environment’.

PlumChoice IoT services support the Smart Environment, from the Smart Home to the Smart Office, and from the Smart Store to the Smart Hotel – making “smart” simple. Our white-label IoT technical support services are designed to:

Introduce new revenue streams
Mitigate support costs
Drive customer adoption & loyalty
Enhance end-user experiences

ConnectedHome Expert Service

Purchase

Pre-sales education about the value of your solution

Guidance about compatible devices

Upsell & cross-sell services

Pre-sales education about the value of your solution

Guidance about compatible devices

Upsell & cross-sell services

Set Up & Use

Installation & configuration

Smart solution usage

Interoperability with other devices

Installation & configuration

Smart solution usage

Interoperability with other devices

24/7 Support

Performance issues

Wireless connectivity

Problem resolution

Advanced usage

Performance issues

Wireless connectivity

Problem resolution

Advanced usage

ConnectedHome Expert Program for Z-Wave Alliance Members

Our program provides three levels of exclusive support options to deliver post-purchase support for your smart device customers. The program offers a unique balance of features and benefits including:

Low barrier to entry, no initial set-up fee

Add volume and service with no additional capital costs

U.S.-based, certified technical support

… and more!

The Smart Home

Convenience-driven Smart Home devices are increasingly being connected with each other and made accessible through one central point – a Smart Phone, tablet, laptop, or game console. Door locks, televisions, thermostats, home monitors, cameras, lights, and other appliances can be controlled through one home automated system.

The Smart Home

The Smart Office

Offices are quickly adopting and leveraging technology to more quickly unify operations and automate routines for better collaboration, increased productivity, energy efficiency, and improved employee morale. Web-enabled Smart Building features such as optimized HVAC systems, building security, and office network infrastructure frees up employee time to do real work – the technology cannot do.

The Smart Office

The Smart Hotel

Hotels are becoming more tech savvy and connected – allowing guests to completely manage their stays from check-
in to check-out. Whether adjusting motorized blinds, setting Smart Thermostats, or playing sound machines, individuals will be able to customize their rooms with Smart Home-like scenes, all controlled from their phones.

The Smart Hotel

The Smart Store

Today’s Smart Stores and the shopping experiences they deliver are being changed by technology – enabling a more effective delivery of consumers’ desired shopping experiences and being done more efficiently. With the use of Smart Shelves, Smart Carts, and Smart Cards, stores have adopted smart technologies to not only enhance productivity and inventory but also offer customers personalization and cater to individual consumer preferences.

The Smart Store

We offer an array of support service options to suit your customers’ needs that are delivered by our certified technical experts, so you can “have it your way”.

Chat, phone, email for the DIY users
Remote access “just-fix-it-for-me” service
Tag team service for users who want to participate in the solution
On-site support

“One of our biggest goals as a member organization is to provide resources to help our ecosystem succeed in their markets. This new effort with PlumChoice will give our members access to something the entire smart home industry needs more of: technical support for our end users.”

Mitch Klein

Executive Director – Z-Wave Alliance

Ready to grow your business?

Contact us today for a free consultation.