Ayla Network’s IoT proficiency and PlumChoice’s technical services expertise deliver industry-leading customer satisfaction support to platform customers
SANTA CLARA, CA (September 11, 2018) – Ayla Networks, whose Internet of Things (IoT) platform-as-a-service (PaaS) delivers industry-leading device management and application enablement, has partnered with PlumChoice, a leading provider of specialized technical support services, to offer comprehensive technical support options to their enterprise customers. These enterprises can now benefit through extended phone and online assistance service hours, leading to increased end-user and product satisfaction and brand loyalty.
“We are excited to partner with PlumChoice and continue to expand on our goal to offer our customers innovative tools and resources that will help them achieve their desired business goals and succeed in the marketplace,” said Jonathan Cobb, CEO, Ayla Networks. “With PlumChoice, our customers can now have the support assistance they need for troubleshooting and general product setup inquiries.”
IDC has forecasted worldwide IoT spending to surpass the $1 trillion mark in 2020, with cross-industry and consumer IoT spending representing two of the top four industry segments. In a recent PlumChoice IoT adoption survey, 92 percent of consumers said that they’re more loyal to brands that help them “purchase, install, use, connect, troubleshoot, secure and/or optimize the connected and smart devices or software.”
As consumers and businesses continue to incorporate smart devices throughout their environments, the need to support all of these connected technologies seamlessly will become an even higher priority for smart technology manufacturers.
The collaboration between the two companies will allow businesses and consumers, similar to their current joint IoT customers Cambridge Sound Management and Nightingale, optional access to US-based, certified support technicians 24 x 7 for assistance with their integration and installation requirements. Partners will receive the expert guidance they need, delivered efficiently and effectively, to resolve end-user issues through a program focused on maintaining and exceeding a customer satisfaction goal of 90 percent. By utilizing knowledge of the Ayla support portal to identify issues and troubleshoot network and application-related problems for Ayla partners, PlumChoice will ensure successful provisioning of devices and error-free usage.
“PlumChoice pioneered the premium-care remote support model and has continually innovated technical support services over the past two decades,” said David Shimoni, PlumChoice president and CEO. “With our first-class IoT technical support services, the combination of PlumChoice and Ayla Networks delivers the highest level of quality care to their IoT platform clients — resulting in exceptional customer experiences.”
Join Ayla Networks, PlumChoice, and Cambridge Sound/Nightingale for a webinar on “Higher Revenues and Customer Experience with the Right IoT Platform – a Case Study” on Thursday, Sept. 20 at 11am PT, 2pm ET. Register here.
PlumChoice helps cloud and Internet of Things (IoT) service providers, IoT manufacturers, cloud solution providers and distributors deploy and sell support services that drive product adoption, resulting in greater market penetration. PlumChoice works on behalf of major brands to help end users install, configure, integrate, troubleshoot and use brands’ products and software. In turn, PlumChoice’s partners experience greater customer satisfaction and lifetime value, lower overhead, increased profitability, and quicker time to market. For more information, visit www.plumchoice.com or contact Greg Galat at firstname.lastname@example.org.
About Ayla Networks
Ayla Networks, a leading provider of digital twinning, device management and application enablement for the Internet of Things (IoT), enables the world’s largest companies to connect and ingest data from nearly any sensor, system and cloud. By leveraging Ayla’s Agile IoT™ platform, customers are able to quickly productize future-proofed, connected products, while making device data usable for ongoing analytic insights and support for advanced business applications. For more information, visit www.aylanetworks.com.
Prashanth Shetty, 650-483-2580
Vice President, Global Marketing
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Director of Marketing