About Us

WHO WE ARE

PlumChoice is a leading provider of certified cloud and technical support services to consumers and small businesses. In 2018, The Allstate Corporation (NYSE: ALL) acquired Plumchoice to be part of Allstate’s SquareTrade division.

Plumchoice partners with retailers, OEMs and distributors to provide support solutions to customers needing help with setup, connectivity, Internet of Things (IoT) devices and Cloud services. PlumChoice has handled over 15 million tech support requests, delivering market-leading customer satisfaction scores, to empower customers to get the most out of their technology.

 

THE PLUMCHOICE DIFFERENCE

Channels & Alliances

We are Microsoft’s services partner of choice for their Cloud Solutions Provider program. We provide IoT support services for the Z-Wave Alliance, with 375 members and over 1500 products, and have extensive experience with multi-tiered channels, with partners such as ACN, HP/Walmart and D&H.

Technology

Our patented software platform enables us to identify and resolve your customers’ problems fast – providing unmatched customer service levels that will differentiate you in the market.

Experience

Since 2001, we have been innovating the delivery of support by continuously improving and enhancing the quality of our systems and processes – delivering the finest experience for our partners and their customers.

Scalability

Our systems and processes are built to handle steady growth as well as unexpected call spikes to provide consistent coverage and maintain high customer satisfaction scores. The longevity of our partner relationships are a testimony to our ability to grow without sacrificing quality of service.

Integration

For improved customer service delivery, our systems can integrate into your CRM and share customer information – freeing your customers from repetitious inquiries.

Customized Support

We take time to learn your business and tailor a services program that supports your objectives. We’ll work with you to grow your business, create a services roadmap and provide guidance along the way.

Customer Savvy

We understand that a support call is not about a transaction, it’s about a relationship. Unlike call centers, we do not operate off of predefined scripts, but work with a customer at whatever level they need.

Focus

Unlike others who provide support services as a side business, this is all we do. We are 100% dedicated to and focused on providing the best technical support services available anywhere. Period.

Ready to grow your business?

Contact us today for a free consultation.