Technology Care

PlumChoice provides you with a complete range of Technology Care services for your consumer and small business markets — anytime, anywhere

PlumChoice's Technology Care services are custom built for your consumer and small business markets. Our Business, Consumer and Mobility services enable you to provide your customers with turn-key technical support solutions while adding revenue to your bottom line.

PlumChoice's Technology Care services will:

• Increase your customer satisfaction levels
• Generate new and incremental revenue streams
• Lower operational support costs
• Reduce churn and returns
• Create competitive differentiation

Virtually no technology or brand is out of our scope. We can support any device or service you sell, from PCs, laptops, mobile phones, TVs and home theater systems, to routers, servers, security systems, consumer electronics and local networks, as well as how those devices work together. And, we can provision any software, including third-party applications, such as anti-virus software and network data backup.

Best of all, with our integrated SAFElink^® Technology Platform, we deliver remote and on-site services to your customers in their own environment, connected to the other products and networks they use every day. As a result, we're able to take better care of your customers and deliver a satisfying resolution every time they ask for help.

Features of PlumChoice Technology Care services include:

• ≥90% CSAT score
• >70% Net Promoter score
• North America-based, certified technicians
• Robust security with recording of every session
• High availability
• 24x7 availability

Click on a service area to learn more:

• Business Services
• Consumer Services
• Mobility Services

We're constantly expanding our Technology Care service portfolio. Please contact us if you don't see the service you need here.