Consumer Services
One-stop technical support solutions for the connected consumer
PlumChoice's Consumer Services are Technology Care solutions designed specifically to support the technology and mobile-based lifestyles of your customers, while reducing your support costs and increasing your revenue.
PlumChoice's Consumer Services will
- Increase your customer satisfaction levels
- Generate new and incremental revenue streams
- Lower operational support costs
- Reduce churn and returns
- Create competitive differentiation
This suite of services enables you to provide your customers with one-stop solutions for all their technology support needs. Service offerings include both remote and on-site solutions that can be positioned as stand-alone, subscription or bundled services. Available services include desktop, laptop, netbook and tablet services, network installation and support, mobile services, value added services like data backup and anti-virus protection and home theater support.
Our services are delivered by certified technicians through our patented SAFElink® Technology Platform, which results in a seamless service delivery experience for your customers and increased customer satisfaction.
Desktop, Laptop, Netbook and Tablet Services
- System setup and configuration
- Device optimization
- Peripheral installation and integration
- Application training
Network Installation and Support
- Wireless network installation and security
- 3rd party service integration
Mobile Services
- Mobile device support
- Setup services
- Device security/protection
Value Added Services
- Data backup
- Anti-virus/anti-spyware protection
- Parental controls
- Cloud-based applications and data sharing
Home Theater Support
- Installation, mounting, and cable management
- Broadband integration and configuration
- User training
