Business Services
Turn-key, professional support solutions for small and medium-sized businesses
PlumChoice is the market leader in providing technical support to small and medium-sized businesses (SMBs) nationwide. PlumChoice's Business Services enable you to provide your SMB customers with turn-key, professional IT management and support services to keep the technology that's critical to their success running 24/7.
Our complete suite of custom-branded, remote and on-site Technology Care services is designed and delivered to drive your business forward while strengthening your relationship with your SMB customers.
PlumChoice's Business Services will:
- Increase your customer satisfaction levels
- Create new and incremental revenue streams
- Reduce churn and returns
- Lower operational support costs
There are a variety of SMB services and offerings that can be bundled and tailored to meet your business needs, as well as your customers'. Available services include IT management and support, IT hosting, mobile and web services and data backup.
IT Management and Support
- Desktop Management and Support
- Server Maintenance and Management
- Network Monitoring and Management
IT Hosting
- Email Support
- Dedicated Servers
- Managed Hosting
Mobile and Web Services
- Mobile Support
- Application Support
- Hosted and Managed Web Sites
- Mobile and Local-optimized Web Sites
Data Backup
- Server backup
- Desktop backup
Our streamlined service delivery models operate on a process and metric-driven approach while generating additional revenue for your business and providing customers with personalized experiences. Through the automation of several key service components, these models are also very scalable and offer substantial margin protection. PlumChoice's Business Services can be delivered through remote "per" models, remote "time" based models, remote total care and hardware sourcing and on-site.
