Technology Care
PlumChoice provides a comprehensive portfolio of software and capabilities to deliver Technology Care services for your consumer and small business markets, or IT Service Desk
PlumChoice's Technology Care software and services are built for your consumer and small business markets, and for IT Service Desks. Our Business, Consumer and Mobility solutions enable you to drive customer loyalty with turnkey, premium technical support solutions while adding revenue to your bottom line. Our Tific Support Automation solution enables you to eliminate service desk calls, reduce AHT and increase FCR and end-user satisfaction.
PlumChoice's Technology Care capabilities will:
- Increase customer satisfaction
- Generate new and incremental recurring revenue streams
- Lower operational support costs
- Reduce churn and returns
- Create competitive differentiation
Virtually no technology or brand is out of our scope. We can support any device or service you sell, from PCs, laptops, mobile phones, TVs and home theater systems, to routers, servers, security systems, consumer electronics and local networks, as well as how those devices work together. And, we can provision any software, including third-party applications, such as anti-virus software and network data backup.
Best of all, with our integrated SAFElink® Technology Platform, we deliver remote and on-site services to your customers in their own environment, connected to the other products and networks they use every day. As a result, we're able to take better care of your customers and deliver a satisfying resolution every time they ask for help.
Features of PlumChoice Technology Care services include:
- ≥90% CSAT score
- >80% Net Promoter score
- North America-based, certified technicians
- Robust security with recording of every session
- High availability
- 24x7 availability
Click on a service area to learn more:
We're constantly expanding our Technology Care service portfolio. Please contact us if you don't see the service you need here.
