Program Services

From launch to lifecycle customer services

PlumChoice provides complete, turnkey solutions to help you plan, launch and sustain your Technology Care program. We have more experience as a white-label partner in this field than any other company. This experience allows us to plan effectively, ramp up quickly and begin generating revenue for your company.

You can engage PlumChoice to handle the entire process, or you can mix and match our capabilities to support your own internal resources. Either way, you get a complete, end-to-end solution for delivering Technology Care to your customers.

Our solutions for partners include:

• Sales Services. We lead the market in combining sales and service disciplines. You can leverage our expertise to improve the results of your own sales efforts or leverage our sales force to improve sales and reduce operational costs. We help you focus on the strongest sales conversion and retention opportunities, and we are committed to optimize your investment as if it were our own. We deliver sales conversion services wherever your customers are–by phone, online, in-store, and via our SAFElink^® Discovery customer acquisition tool.

• Marketing Services. We work closely with or augment your marketing team to drive success of your PTS program and products via an appropriate marketing mix that includes channel enablement.

  • Marketing Strategy and Planning
  • Define your program launch and ongoing go-to-market strategies and plans, applying decades of marketing expertise and more than 10 years of programmatic effectiveness
  • Define your brand development and reputation management strategies and plans
  • Define your strategies and plans for web presence and demand generation
  • Define and plan value-based promotions
  • Plan and Program Execution & Reporting. Tactical execution, reporting and iteration of:
  • Program/product launch
  • Channel enablement assets
  • Direct marketing campaigns
  • Online marketing campaigns
  • Promotions execution
  • Video production
  • Micro sites
  • Collateral and other marketing assets

• Custom Service Development. Our team of world-class product managers and engineers will help you customize our automated applications and diverse services. We focus on how to make your brand special and unique, providing services that create a competitive differentiator for you. And, we'll help you customize a package of services that deliver exactly what you need to your customers.

• Reporting and Analytics. Our robust backend platforms can report on both aggregate and transaction-level metrics to help you analyze and manage the end-to-end consumer experience. Reports can be delivered in customized formats and via ad hoc query tools.

• Project Management. Our "Go-To-Market" program for partners is comprehensive and proven. We'll work with you to understand your goals, products, services and customer needs. Then, our team will manage the project that is fully accountable and delivers a rapid return on your investment.

• Professional Services. PlumChoice's professional team is fast, experienced, and focused on working to meet each partner's special requirements. We apply our best-practice expertise to every project, and we work with you to integrate our platform with your legacy systems such as sales, operations, fulfillment and billing.

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