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PlumChoice Opens First Regional Support & Training Center in MaineNew Initiative Will Support Company's Rapid Growth & Extend 'Green' Jobs Creation BILLLERICA, MA (October 14, 2009) - PlumChoice today announced the opening of its first regional Center of Excellence to provide support and training for its rapidly growing remote technical support services business. The new two-story facility in Scarborough, Maine Ð the first PlumChoice location outside its Billerica, Massachusetts, headquarters Ð is expected to employ 125 people by the end of 2009. This center will support several hundred new work-at-home service technicians who will provide 24x7 online repair and assistance for digital devices ranging from computers to smartphones. The center is the first of a planned series of regional facilities that PlumChoice is establishing to meet growth demands, expand its recruitment base to new geographical areas, and provide training and support in close proximity to newly hired home-based service technicians. Those new hires will also extend the company's focus on creating 'green' domestic jobs that reduce commuting-related pollution, provide a flexible work option, and return previously off shored jobs to the U.S. The majority of PlumChoice's workforce consists of these full-time work-at-home service technicians, who are certified in supporting PCs, Macs, smartphone devices, netbooks, MP3 players, network devices, printers and digital cameras as well as the associated integration challenges faced by end users. The launch of PlumChoice's Center of Excellence initiative follows last month's announcements of a new $14.7 million funding round and an expansion of the management team. All three developments have been fueled by mounting adoption of PlumChoice's premium U.S.-based 24x7 technical support services by corporate partners, including leading telco/cable/ISPs, retailer/e-tailers and OEMs who outsource their remote support needs to PlumChoice under their own brands. "We have been developing a strategic road map to manage our growth for many months. One of the cornerstones of the plan is to establish multiple Centers of Excellence to ensure that we can efficiently equip our service technicians with the training, mentoring and supervision they need to provide quality service to our corporate partners," said PlumChoice CEO Ted Werth. "Our new Maine site gives us a base of operations in the far Northeast and is the first step in expanding to other areas of the United States to generate new jobs that are also environmentally friendly." About PlumChoiceSince 2000, PlumChoice has become the nationwide leader in providing trusted remote technical services for the home, home office and small business primarily through business partners. PlumChoice leads the industry in technical innovation and integrated services, giving customers affordable solutions to their technology problems anytime, anywhere. Through its exclusive SAFElinkTM Enterprise platform, PlumChoice offers comprehensive, flexible service options (one-time, per-minute and subscription plans) on personal computers & laptops, networking, software applications, printers, peripherals, MP3 players, digital cameras, smartphones and other mobile devices, and more. PlumChoice is trusted by more Fortune 500 companies than any other provider. Its team of U.S.-based, 100% industry-certified agents is available 24/7/365. PlumChoice's Partner Go-To-Market program helps business partners come to market rapidly and grow revenue quickly. The company offers specific integrated programs for Telcos, ISPs, manufacturers, retailers and e-tailers. PlumChoice services are also available online and in-store through many telecommunications service providers, retailers and software manufacturers, as well as many other partners. For more information, visit www.plumchoice.com/partner, call 1-888-PLUM-HELP (1-888-758-6435) or send email to sales@plumchoice.com. PRESS CONTACT: |
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