PlumChoice Announces Availability of Technical Service
Automation Solution to Support Microsoft SQL Server

One-Click Problem Resolution Is Powered by Tific, a Subsidiary of PlumChoice

BILLERICA, MA – (December 22, 2011) – PlumChoice, Inc., a pioneer in the delivery of remote technical services in the next-generation Service 2.0 model and the parent company of Tific AB, announced today that its best-of-breed support services automation solution is now generally available for Microsoft SQL Server 2008 R2. The new release allows administration of support automation for customers on numerous database platforms.

PlumChoice, which is committed to delivering the industry's most advanced service automation tools and solutions, now supports the broadest range of underlying database and customer relationship management (CRM) systems through Microsoft SQL Server, a popular infrastructure element deployed in systems used by major companies worldwide. The updated platform allows widespread adoption by companies using Microsoft SQL Server.

Designed for IT Operations/Service Desks and Service Desk Outsourcers, the award-winning, highly scalable PlumChoice support services automation solution is used to automatically detect and remediate technical problems on end user's devices. Now, Global 2000 organizations and MSPs working within a SQL Server environment can leverage the solution's powerful visual programming and data mining tools to quickly and easily develop and maintain support content under controlled conditions, as well as leverage real-time data to create valuable business intelligence reports for proactive improvement of services and products.

"As the leader in the remote technical services delivery sector, we're looking forward to expanding our customer base to include companies that use Microsoft SQL Server as their standard," said Ted Werth, Chief Executive Officer of PlumChoice. "With this release, PlumChoice offers the broadest service automation platform in the industry."

"Our versatile solution has always allowed users to reduce costs and accelerate time to market while increasing customer satisfaction," said Josh Goldlust, Vice President of Product Marketing and Management at PlumChoice. "Now we can deliver this capability more broadly."

PlumChoice Contact:
Karen McPhillips, Vice President, Marketing
kmcphillips@plumchoice.com
866.811.3321 x3204

Press Contact:
Belinda Rooney
SSPR, for PlumChoice
pr@plumchoice.com
866-811-3321

The press release contains forward-looking statements regarding anticipated objectives, growth and/or expected product and service developments or enhancements. Such forward-looking statements may be identified by the use of the following words (among others): "believes," "expects," "may," "will," "plan," "should" or "anticipates," or comparable words and their negatives. These forward-looking statements are not guarantees but are subject to risks and uncertainties that could cause actual results to differ materially from the expectations contained in these statements. PlumChoice assumes no obligation to update any forward-looking statements contained in this press release in the event of changing circumstances or otherwise, and such statements are current only as of the date they are made.