One-Click Problem Resolution Is Powered by Tific, a Subsidiary of PlumChoice
BILLERICA, MA – (December 20, 2011) – Tific, a global support automation solutions company, today announced the renewal of their Click 'n Fix licensing agreement with AVG Technologies (AVG), a leading provider of Internet and mobile security. Tific is a subsidiary of PlumChoice, Inc., a pioneer in the delivery of remote technical services in the next-generation Service 2.0 model. The licensing renewal enables the companies to continue to build customer satisfaction through enhanced AVG customer support using the Tific Click 'n Fix solution. The solution automatically remediates common, recurring technical issues.
The Tific and AVG partnership allows customers who visit AVG's support page to simply select embedded Click 'n Fix options to automatically address technical issues rather than taking complex manual steps to remedy problems. Since the initial implementation of the licensing agreement, AVG has recorded 10,000 clicks per month and expects the number of users to continue to grow as AVG adds more solutions that empower customers to resolve issues automatically.
"If customers encounter technical problems, it's important to provide a resource that helps them fix the issue quickly and conveniently," said John Giamatteo, Chief Operating Officer, AVG Technologies. "Our agreement with Tific provides our customers a way to automatically address their issues and rapidly resume normal activities with peace of mind."
"Our continued work with AVG Technologies enables us to raise the bar even higher when it comes to delivering automated support services solutions in the Service 2.0 model," said Pär Ribbner, President of Tific and Senior Vice President at PlumChoice. "Providing top-quality customer service sets companies apart, and in the technology space, it's even more important to offer immediate resolution. With Click 'n Fix, customers can instantly resolve issues with minimal stress."
Karen McPhillips, Vice President, Marketing
SSPR, for PlumChoice
The press release contains forward-looking statements regarding anticipated objectives, growth and/or expected product and service developments or enhancements. Such forward-looking statements may be identified by the use of the following words (among others): "believes," "expects," "may," "will," "plan," "should" or "anticipates," or comparable words and their negatives. These forward-looking statements are not guarantees but are subject to risks and uncertainties that could cause actual results to differ materially from the expectations contained in these statements. PlumChoice assumes no obligation to update any forward-looking statements contained in this press release in the event of changing circumstances or otherwise, and such statements are current only as of the date they are made.