Press Releases
PlumChoice to Release Extension of Tific Version 8.0 to Support Microsoft SQL Server
Technical Support Automation Solution Now Handles Multiple Database and CRM Systems
BILLERICA, MA – (November 1, 2011) – PlumChoice, a pioneer in the delivery of remote technical services in the next-generation Service 2.0 model and the parent company of Tific AB, a global support automation solutions platform, today announced the upcoming extension of Tific Version 8.0. The new product release supports the popular Microsoft SQL Server, enabling administration of automation customers on one of a number of database platforms. It is expected that the updated version will be available for commercial use late in the fourth quarter of 2011 with some customers immediately adopting the new release.
This latest release signals PlumChoice's ongoing commitment to delivering the most advanced service automation tools and platform in the industry. Version 8.0 supports the broadest set of underlying database and customer relationship management (CRM) systems via Microsoft SQL Server, which is a key infrastructure element for systems used by many top companies. It is anticipated that this new release will allow broader adoption by those companies whose standard is SQL Server.
"Microsoft's SQL Server provides us with a robust and efficient database server platform for delivering our SaaS service automation platform. Our addition of SQL Server makes us the most diverse service automation platform in the industry," said Ted Werth, Chief Executive Officer of PlumChoice.
"PlumChoice will continue to set the standard for automated service delivery," said Pär Ribbner, President of Tific and Senior Vice President at PlumChoice. "The release of the Version 8.0 extension underscores our position as the market leader."
PlumChoice expects to officially release the extension to Version 8.0 prior to December 31, 2011.
About PlumChoice
PlumChoice is setting a new standard of customer care with its Service 2.0 approach that has reinvented the way technology care is provided to connected homes and small businesses. As the largest independent technology care provider in the industry, PlumChoice pioneered the remote technical services business in 2001, providing 24x7 online repair and assistance for digital devices through local industry-certified agents. With the addition of its patented SAFElink™ service relationship platform, PlumChoice now offers a fully integrated and highly secure solution for service providers and other business partners, working under their brand names to provide them with new sources of revenue and cost reduction. PlumChoice's services can be delivered remotely or on-site as a one-time incident, bundled with products/services, or subscriber-based solution. Covered devices include PCs and Macintosh® computers, laptops, netbooks and mobile phones, TVs and home theater systems, routers and servers, networks, security systems, consumer electronics, software, peripherals, iPhones® and other devices. For more information, visit www.plumchoice.com, call 1-866-811-3321 or email pr@plumchoice.com.
PlumChoice Contact:
Karen McPhillips, Vice President, Marketing
kmcphillips@plumchoice.com
866.811.3321 x3204
Press Contact:
Belinda Rooney
SSPR, for PlumChoice
pr@plumchoice.com
866-811-3321
