PlumChoice to Release Extension of Tific Version 8.0 to Support Microsoft SQL Server

Technical Support Automation Solution Now Handles Multiple Database and CRM Systems

BILLERICA, MA – (November 1, 2011) – PlumChoice, a pioneer in the delivery of remote technical services in the next-generation Service 2.0 model and the parent company of Tific AB, a global support automation solutions platform, today announced the upcoming extension of Tific Version 8.0. The new product release supports the popular Microsoft SQL Server, enabling administration of automation customers on one of a number of database platforms. It is expected that the updated version will be available for commercial use late in the fourth quarter of 2011 with some customers immediately adopting the new release.

This latest release signals PlumChoice's ongoing commitment to delivering the most advanced service automation tools and platform in the industry. Version 8.0 supports the broadest set of underlying database and customer relationship management (CRM) systems via Microsoft SQL Server, which is a key infrastructure element for systems used by many top companies. It is anticipated that this new release will allow broader adoption by those companies whose standard is SQL Server.

"Microsoft's SQL Server provides us with a robust and efficient database server platform for delivering our SaaS service automation platform. Our addition of SQL Server makes us the most diverse service automation platform in the industry," said Ted Werth, Chief Executive Officer of PlumChoice.

"PlumChoice will continue to set the standard for automated service delivery," said Pär Ribbner, President of Tific and Senior Vice President at PlumChoice. "The release of the Version 8.0 extension underscores our position as the market leader."

PlumChoice expects to officially release the extension to Version 8.0 prior to December 31, 2011.

PlumChoice Contact:
Karen McPhillips, Vice President, Marketing
866.811.3321 x3204

Press Contact:
Belinda Rooney
SSPR, for PlumChoice

The press release contains forward-looking statements regarding anticipated objectives, growth and/or expected product and service developments or enhancements. Such forward-looking statements may be identified by the use of the following words (among others): "believes," "expects," "may," "will," "plan," "should" or "anticipates," or comparable words and their negatives. These forward-looking statements are not guarantees but are subject to risks and uncertainties that could cause actual results to differ materially from the expectations contained in these statements. PlumChoice assumes no obligation to update any forward-looking statements contained in this press release in the event of changing circumstances or otherwise, and such statements are current only as of the date they are made.