Expansion of the SAFElink™ Service Relationship Management Platform Delivers Broadest Support
BILLERICA, MA – (January, 31, 2011) – PlumChoice today announced an expansion of its SAFElink Service Relationship Management Platform to provide advanced services for mobile devices. This expansion continues PlumChoice's leadership in delivering integrated and unique services for services to the small business and consumer markets. PlumChoice pioneered mobile technology services in 2008 and has been servicing smartphones and mobile computing devices since that time. Services cover a broad range of devices including netbooks, tablets and smartphones, iPhone®, iPad®, iPod® with operating systems such as Android™, iOS®, Blackberry® and Windows™ Phone 7.
According to Fred King, Chief Operating Officer, "Our SAFElink platform now delivers expanded integrated mobile technology services to assure our partner's customers stay connected and simplify their busy lives. Our expert mobile technicians use 'over-the-air' technology to set up, install, configure and customize the most used and popular smartphones and mobile computing devices. As part of our service, we also provide training and troubleshooting. We have years of experience with Apple's iOS and we are leveraging that to provide a great customer experience with Android-based devices." PlumChoice made the decision to extend its SAFElink platform to include "over-the-air" mobile technology support for Android devices including smartphones and tablets in the second half of 2010. This decision was based on strong partner and market demand and the need for a higher level of support for these complex devices. PlumChoice provides comprehensive premium technology services for smartphones and mobile access points.
PlumChoice analyzed thousands of mobile service sessions it performed in 2010 and found that support falls into the following areas:
PlumChoice announces that it has enhanced its line mobile technology services for consumers and SMBs in Q1, 2011; this includes the following line of mobile services:
Karen McPhillips, Vice President, Marketing
SSPR, for PlumChoice
The press release contains forward-looking statements regarding anticipated objectives, growth and/or expected product and service developments or enhancements. Such forward-looking statements may be identified by the use of the following words (among others): "believes," "expects," "may," "will," "plan," "should" or "anticipates," or comparable words and their negatives. These forward-looking statements are not guarantees but are subject to risks and uncertainties that could cause actual results to differ materially from the expectations contained in these statements. PlumChoice assumes no obligation to update any forward-looking statements contained in this press release in the event of changing circumstances or otherwise, and such statements are current only as of the date they are made.