New Initiative Will Support Company's Rapid Growth & Extend 'Green' Jobs Creation
BILLLERICA, MA (October 14, 2009) - PlumChoice today announced the opening of its first regional Center of Excellence to provide support and training for its rapidly growing remote technical support services business. The new two-story facility in Scarborough, Maine Ð the first PlumChoice location outside its Billerica, Massachusetts, headquarters Ð is expected to employ 125 people by the end of 2009. This center will support several hundred new work-at-home service technicians who will provide 24x7 online repair and assistance for digital devices ranging from computers to smartphones.
The center is the first of a planned series of regional facilities that PlumChoice is establishing to meet growth demands, expand its recruitment base to new geographical areas, and provide training and support in close proximity to newly hired home-based service technicians.
Those new hires will also extend the company's focus on creating 'green' domestic jobs that reduce commuting-related pollution, provide a flexible work option, and return previously off shored jobs to the U.S. The majority of PlumChoice's workforce consists of these full-time work-at-home service technicians, who are certified in supporting PCs, Macs, smartphone devices, netbooks, MP3 players, network devices, printers and digital cameras as well as the associated integration challenges faced by end users.
The launch of PlumChoice's Center of Excellence initiative follows last month's announcements of a new $14.7 million funding round and an expansion of the management team. All three developments have been fueled by mounting adoption of PlumChoice's premium U.S.-based 24x7 technical support services by corporate partners, including leading telco/cable/ISPs, retailer/e-tailers and OEMs who outsource their remote support needs to PlumChoice under their own brands.
"We have been developing a strategic road map to manage our growth for many months. One of the cornerstones of the plan is to establish multiple Centers of Excellence to ensure that we can efficiently equip our service technicians with the training, mentoring and supervision they need to provide quality service to our corporate partners," said PlumChoice CEO Ted Werth. "Our new Maine site gives us a base of operations in the far Northeast and is the first step in expanding to other areas of the United States to generate new jobs that are also environmentally friendly."
Karen McPhillips, Vice President, Marketing
SSPR, for PlumChoice
The press release contains forward-looking statements regarding anticipated objectives, growth and/or expected product and service developments or enhancements. Such forward-looking statements may be identified by the use of the following words (among others): "believes," "expects," "may," "will," "plan," "should" or "anticipates," or comparable words and their negatives. These forward-looking statements are not guarantees but are subject to risks and uncertainties that could cause actual results to differ materially from the expectations contained in these statements. PlumChoice assumes no obligation to update any forward-looking statements contained in this press release in the event of changing circumstances or otherwise, and such statements are current only as of the date they are made.