PlumChoice offers high-quality, customer-friendly remote computer support for the home, home office and small business through a secure desktop sharing technology, which allows certified technicians to access consumers' computers over a high-speed Internet connection to view, configure, demonstrate and repair computers and other technology products.
"The addition of PlumChoice to Circuit City's current PC services offering allows us to offer consumers a complete service package – from in-store to in-home support," said Marc Sieger, senior vice president and general merchandise manager for Circuit City. "With this service we're offering an added layer of peace of mind to consumers in a world where security is of utmost importance and technology changes so rapidly. Customers have the ability to receive the service conveniently in the comfort of their own home without the need of an in-home visitor."
"We are thrilled to be working with Circuit City, an industry leader that continues to demonstrate its commitment to offering the best innovations in customer support," said Ted Werth, chief executive officer of PlumChoice. "With the web-based nature of the service, Circuit City and PlumChoice are able to provide an easy and convenient computer support option—literally at the click of a mouse."
PlumChoice's services cover all Windows-compatible computers and computer accessories to give consumers full tech support. The range of PlumChoice services now offered through Circuit City include:
MP3 player set up for $34.99 - Installs software and demonstrates how to use the full array of product features, including downloading music, burning CDs and setting up a music library.
Wireless network set up for $79.99 - Provides all of the help customers need to securely set up and configure a home wireless network, including software installation and network security set-up, as well as configuration and file sharing for printers, PCs and other network devices.
One hour of PC service for $89.99 - Delivers fast help for many common PC problems such as a slow PC, email problems, virus issues, spyware (pop-up) removal and protection, error messages, network or mobile device problems and more.
PC tune up for $99.99 - Provides a complete PC tune-up, which includes removing existing spyware and viruses, cleaning out unnecessary files, configuring Windows updates, and providing overall PC optimization.
Consumers can visit https://online.firedog.com or call 1-888-424-1114 to receive immediate service or schedule a service call time that is most convenient for them. Service requirements include a high speed (broadband) Internet connection.
About Circuit City Stores, Inc.
Circuit City Stores, Inc. (NYSE:CC) is a leading specialty retailer of consumer electronics. The domestic segment operates through 625 Superstores and five mall-based stores in 157 U.S. markets. The international segment operates through more than 930 retail stores and dealer outlets in Canada. Circuit City also operates Web sites at www.circuitcity.com and www.thesourcecc.ca.
Karen McPhillips, Vice President, Marketing
SSPR, for PlumChoice
The press release contains forward-looking statements regarding anticipated objectives, growth and/or expected product and service developments or enhancements. Such forward-looking statements may be identified by the use of the following words (among others): "believes," "expects," "may," "will," "plan," "should" or "anticipates," or comparable words and their negatives. These forward-looking statements are not guarantees but are subject to risks and uncertainties that could cause actual results to differ materially from the expectations contained in these statements. PlumChoice assumes no obligation to update any forward-looking statements contained in this press release in the event of changing circumstances or otherwise, and such statements are current only as of the date they are made.