CA Selects PlumChoice to Deliver Anytime, Anywhere PC Support to Its Home and Small Office Customers


Online PC Technicians Deliver Remote Support for a Variety of Personal Technology Needs

BILLERICA, Mass., May 21, 2007 — PlumChoice (www.plumchoice.com), the nation's leader in remote PC services, today announced an agreement with CA, one of the world's largest information technology (IT) management software companies, to offer PlumChoice's full range of online technical PC support services to CA Home and Small Office customers. CA customers can now access PlumChoice's anytime, anywhere technology support directly from the CA Home and Small Office Website — http://shop.ca.com/stcontent/Resources/plumchoice.aspx

CA Home and Home Office products are offered by leading Internet Service Providers (ISPs) and are used by more than 12 million consumers. The products are based on CA's enterprise-grade solutions and include a full range of security and utility software solutions.

"CA's consumer and small-business customers don't have on-call access to an IT department the way our corporate customers do — even though their computers are just as important to them," said George Kafkarkou, Senior Vice President of Worldwide Home and Small Office Sales at CA. "By partnering with PlumChoice, CA is ensuring that these valued customers can get the PC technical support they need, when they need — so that they, too, can quickly overcome difficulties which they may encounter as they perform their daily computing tasks."

PlumChoice provides consumers and small businesses with around-the-clock, high-touch technical support delivered right through the Internet. Its mission is to help consumers with all of their personal technology needs, including set up, training and ongoing technology maintenance and repair on products ranging from PCs, networks and printers to MP3 players, PDAs, digital cameras and more. The company further distinguishes its services with special "it's-all-about-you" options such as select your own tech, on-demand scheduling and easy online account management.

"We are seeing companies from hardware manufacturers to software providers to ISPs to retailers seeking to offer more robust services that enhance the customer experience with their products or services," said Ted Werth, CEO of PlumChoice. "PlumChoice gives companies the opportunity to connect with the customer beyond the point of purchase. We offer tech support that is not even remotely what you'd expect < and now CA customers can experience for themselves the convenience, friendliness and effectiveness of PlumChoice technology support anytime, anywhere."

All services are administered remotely and are available any time of the day or night at http://shop.ca.com. Prices range from $29.95 to $99.95 and they include:

  • PC Diagnostic
    Comprehensive PC diagnostic to identify problem areas and causes to common symptoms. Includes recommendations for repair.
  • Spyware & Virus Removal
    Quickly locate and remove spyware, adware, viruses and other online threats. Includes a review of your existing anti-spyware and anti-virus applications.
  • Wireless Network Setup
    Configure a secure wireless home network. A certified remote technician will help with set up, network security, configuration and file sharing for printers, PCs and other network devices.
  • Software Installation
    Remote technicians can help install or uninstall, setup and configure any CA software application, as well as other security, business, internet, email, gaming applications and more.

PlumChoice Contact:
Karen McPhillips, Vice President, Marketing
kmcphillips@plumchoice.com
866.811.3321 x3204

Press Contact:
Belinda Rooney
SSPR, for PlumChoice
pr@plumchoice.com
866-811-3321

The press release contains forward-looking statements regarding anticipated objectives, growth and/or expected product and service developments or enhancements. Such forward-looking statements may be identified by the use of the following words (among others): "believes," "expects," "may," "will," "plan," "should" or "anticipates," or comparable words and their negatives. These forward-looking statements are not guarantees but are subject to risks and uncertainties that could cause actual results to differ materially from the expectations contained in these statements. PlumChoice assumes no obligation to update any forward-looking statements contained in this press release in the event of changing circumstances or otherwise, and such statements are current only as of the date they are made.