Customers Cite Quality, Speed and Convenience of Remote Service Offerings as Primary Advantages
BILLERICA, Mass., April 25, 2007 — PlumChoice (www.plumchoice.com), the nation's leader in remote PC services, today announced it has achieved a customer satisfaction ranking of 96 percent, a figure well above the industry average, which languishes in the 66-69 percent range as reported in PC Magazine's 19th Annual Readers Satisfaction survey for PC tech support. More than 6,700 PlumChoice customers recently responded to a post-session survey administered by an independent third-party, Citrix Corp. The vast majority of customers attributed their high ratings to the convenience of PlumChoice's "anywhere, anytime" service, speed of resolution, price value and expertise of technicians.
PlumChoice provides consumers and small businesses with around-the-clock, high-touch technical support delivered right through the Internet. Its mission is to help consumers with all of their personal technology needs, including set up, training and ongoing technology maintenance and repair on products ranging from PCs, networks and printers to MP3 players, PDAs, digital cameras and more. The company further distinguishes its services with special "it's-all-about-you" options such as select your own tech, on-demand scheduling and easy online account management.
"Consumers and small businesses who try our services are amazed by the efficiency and sheer convenience," said Ted Werth, CEO of PlumChoice. "Unfortunately, when people think of service, they think of long, frustrating hold times, standing at a store counter or waiting days for a technician to show up at the house. Remote services takes all of that waiting out of the equation and from there speed-to-resolution goes way, way up. The result is an incredibly delighted customer."
Many survey respondents shared the following sentiments: "I would recommend PlumChoice to anyone having computer problems - it was fast, easy, effective, inexpensive, and they were a great bunch to work with." Clark from Greenwich, Rhode Island.
Karen McPhillips, Vice President, Marketing
SSPR, for PlumChoice
The press release contains forward-looking statements regarding anticipated objectives, growth and/or expected product and service developments or enhancements. Such forward-looking statements may be identified by the use of the following words (among others): "believes," "expects," "may," "will," "plan," "should" or "anticipates," or comparable words and their negatives. These forward-looking statements are not guarantees but are subject to risks and uncertainties that could cause actual results to differ materially from the expectations contained in these statements. PlumChoice assumes no obligation to update any forward-looking statements contained in this press release in the event of changing circumstances or otherwise, and such statements are current only as of the date they are made.