SAFElink^® Discovery

The sales acquisition agent that drives new revenue.

SAFElink^® Discovery is a Technology Care Connection application for PCs that analyzes and reports on the health, performance and security of your customer's computer, and recommends the steps to remediate any issues that are found. It adds value to your customers by helping them keep their device fully scanned and protected. And it adds revenue for you by generating new sales.

SAFElink^® Discovery reduces customer acquisition costs, improves customer loyalty and increases product and service marketing effectiveness. It is fully integrated into the SAFElink Service Relationship Management System to automatically route the customer to the right service, and then conduct the transaction either online, via phone or multiple other methods.

Capabilities include:

• Health Checks. SAFElink^® Discovery performs a comprehensive scan and evaluation of your customer's computer, covering essentials such as security, performance and disk health. In just a few minutes, your customers have a clear picture of their computer's health. Special partner parameters or tools can be integrated into SAFElink^® Discovery scans.
• Recommendations. After running a health check, SAFElink^® Discovery recommends remedial actions for any problems found. In addition, it can be customized to recommend products and services for your customers to drive incremental revenue. For example, you can market anti-virus, anti-spyware or backup software directly through SAFElink^® Discovery, with fulfillment provided by PlumChoice.

There is a lot more to SAFElink^® Discovery. Contact us to answer all of your questions.

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