LOWELL, MA | August 26, 2014
PlumChoice is honored to be among the finalists selected for job growth, facility expansion and demonstrated commitment to the community . "This is our home; we've grown here, nurtured a team here, and this is where we will continue to refine and develop technology, and evolve the processes that serve the increasingly complicated technology environments of our growing subscriber base," said Bob Badavas. Read more >>.
A recent PlumChoice and BFIT partnership enables students to earn while they learn in their field of choice: technology. The two organizations are co-funding and co-managing a new campus facility to ready future technical experts who will help people optimize and connect the "Internet of Things."
Read more from the Lowell Sun >>
and Boston Business Journal >>
LOWELL and BOSTON, MA | August 12, 2014
As the demand for PlumChoice's technical support services continues to gain momentum due to consumers' increasingly connected lifestyles and the proliferation of the "Internet of Things," the partnership will prepare the next generation of technical services experts to engage with these emerging and increasingly complex technical trends and consumer needs. Read more >>.
Loyalty 360 | July 1, 2014
Does your organization fear inbound call volume when it comes to tech support services because it can be costly? That's true if it's done poorly, but it doesn't have to be the case. Done well, tech support services can generate both near-term and long-term revenue. Read more >>. (Registration Required)
Wired InnovationInsights | July 1, 2014
Customer churn is a top concern in today's telco and ISP industries. PlumChoice SVP, Wynn Grubbs shares three ways the right kind of technical support can pay big dividends in this commoditized space, where there's always a better device or faster/cheaper service around the corner. Read more >>.
LOWELL, MA | May 8, 2014
Parks CONNECTIONSTM Summit attendees will gain insights on the complexities of the connected home and the advanced tech support needed to optimize consumers' experiences with cloud-based applications and new devices entering the market. During the interactive panel discussion, "Tech Support: Connected Home Strategies and Solutions," PlumChoice VP of Marketing, Karen McPhillips and other industry experts address trends related to the future of connected home including the evolution of tech support services. The Conference will be held from May 13 to 15 at the San Francisco Airport Marriott. Read more >>.
BROOMFIELD, CO | April 29, 2014
With the opening of a new training facility in its Broomfield, CO location, PlumChoice plans to hire and train as many as 70 tech support agents in Colorado this year. The conversion of 1,044 square feet of space to a training facility reflects the evolving demand for specialized technical services and growth of the company's subscriber base. Read more >>.
LOWELL, MA | April 8, 2014
PlumChoice adds a 7,300 square-foot training facility to accommodate business growth and allow more rapid deployment of specially trained, local technical talent. The expansion of the company’s 37,000 square-foot Lowell headquarters is in response to rapid growth since its move to Lowell from Billerica 18 months ago. Read more >>.
Business2Community.com | March 20, 2014
Consumer needs are constantly changing such that the "Internet of Things" becomes their "Internet of Me." Don't ignore evolving support requirements. Are your organization's tech support service able to keep up with consumer technology changes and expectations? Read more >>.
DestinationCRM.com | September 20, 2013
Keeping up with your customers' increasing demands associated with the products and services you create for or sell to them isn't a simple formula. Especially when it comes to customers' desire for top-notch technical support as THEY define it vs. your company's definition. Consider, "Why Your Technical Support Services are Holding You Back," where PlumChoice's Weichselbaum shares five reasons to hit the reset button on your customer service. >>
September 17, 2013
Free webinar, Wednesday, September 18th, 2pm ET will arm customer experience, business development, product management, application services, service planning, and marketing and call center operations executives with the tools they need to launch and grow advanced technical support programs that simultaneously drive revenue and create positive customer experiences. Interested parties can request a copy today >>
Retail TouchPoints | September 9, 2013
Retailers: How many "me too's" are you competing against in today's fast-paced, device- and technology-centric market? What are you doing to deliver superior experiences that differentiate your brand and your products – and keep your customers coming back to you and not the other guys? Read Paul Weichselbaum's prescriptive perspective about technical support services via Retail TouchPoints. >>
Retail Info Systems News | August 2, 2013
Customers expect tech support agents to be fluent not just in the products you sell, but also the various tools and technologies that integrate with those products. Many retailers are looking to third-party support agencies to assist with technically advanced inquiries. So how can you get comfortable sharing the customer experience responsibility with an outsource firm? Read Paul Weichselbaum's practical ideas via RIS News. >>
July 1, 2013
CE Manufacturers must look beyond tier one, break-fix support if they want their services to resonate with consumers and ultimately drive positive experiences, sales and lifetime value. Learn more from PlumChoice, SAP, Deere & Company and more >>
February 19, 2013
Join PlumChoice CEO, Bob Badavas, and other experts as they define "tech-enabled services," address service delivery evolution and discuss the range of business models in the sector. Wednesday, February 27th, 2:30-7:30pm, The Offices of Bingham McCutchen, 1 Federal Street, Boston, MA. Open to ACG Boston members and non-members: >>
January 22, 2013
Today, many consumers adopt the latest technology more quickly than their employers, carrying greater computing power in their pockets than their employers once housed in old-school server rooms. So what's a small business to do when employees Bring Their Own Devices (BYOD)? Here's what an expert advises. >>
January 2, 2013
Join Ted Werth, PlumChoice founder, moderator Patrice Samuels of Parks Associates and several other leaders in technical support services for this interactive panel session focused on the growing opportunities for support services in an increasingly complicated consumer technology market. January 8, 2013 – 2:30-3:45 PM; Las Vegas Convention Center, South Hall, 2nd Floor, S204-205. >>
November 8, 2012
Rising demand for tech support services increases vulnerability to tech support scams. Here is PlumChoice's guidance on securing reliable, safe, trustworthy tech support.>>
October 30, 2012
We now have available an Upgrade Advisor Service™ and Quick Start Service™ to simplify transition to and maximize the benefits people expect from the new OS.>>
"Tech support is everyone's nightmare – both big companies and small...tech support companies are getting their acts together really well, and PlumChoice is ahead of many," said Parks Associates' Jim O'Neill.
October 5, 2012
U.S. unemployment rate dropped in September to 7.8 percent, from 8.1 percent in August and many technology firms are growing fast – like PlumChoice...
October 2, 2012
PlumChoice this week re-located its headquarters to Lowell from Billerica and aims to reach $100 million in annual revenue...
October 2, 2012
In support of our ongoing commitment to optimizing the benefits people get from their immersive technology environments, PlumChoice® announces our relocation to new corporate headquarters in Lowell, MA and a key addition to our executive team, Paul Weichselbaum, Executive Vice President.
October 2, 2012
"They're a big player, and we're happy to have them," City Manager Bernie Lynch said.
September 11, 2012
Key issues to think about and act on when deciding if cloud-based services can give your business new growth opportunities and streamline core management functions.
September 6, 2012
Six key considerations to help you minimize fire-fighting, ensure robust support and contain costs while increasing productivity through managed technology services
July 10, 2012
11 Years of Expertise Captured In PlumChoice Technology Services Solution
July 10, 2012
"TSS is designed to meet the modern needs of end users - and contact centers as well."
July 10, 2012
"The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions."
May 30, 2012
May 30, 2012
"It's no longer about the device. It's about delighting the customer throughout the entire life relationship that companies have with their customers." – Ted Werth
May 22, 2012
May 8, 2012
March 22, 2012
A PlumChoice small business technology services expert offers five tips to help manage employees' remote access to your company.
March 22, 2012
When one of Scott Lowe's servers died late in the day and a technician drove through the night to ensure it was up and running before morning, the co-owner of two companies said, "I don't think about that sort of service being worth what I pay for the contract. That's worth the value of staying in business."
February 9, 2012
"The rapidly evolving world of business technology provides you new opportunities to gain a competitive edge – and technology services play an important part in that." – Ted Werth
January 26, 2012
"If time is money, downtime is an unnecessary bill. How to avoid stoppages at work: Get fast fixes."
January 5, 2012