• PlumChoice Expands Footprint at Lowell Headquarters

    PlumChoice adds a 7,300 square-foot training facility to accommodate business growth due to market demand; new space allows more rapid deployment of specially trained, local technical talent. Read more

  • Technology and Expectations are Changing – Don't Ignore Support Requirements

    How evolved is your company's tech support services when it comes to meeting the changing needs of the consumers in the burgeoning "Internet of Things?" More on aligning your support with new requirements.

  • When Your Technical Support Services are Holding You Back

    How are you keeping up with your customers' demand for "more, more, more" demands – such as the desire for top-notch technical support defined by them versus your company's definition of "in-scope" or "warranty coverage" Consider Paul Wiechselbaum's, "Five reasons to hit the reset button on your customer service," featured on DestinationCRM.com. Read more on why your technical support services are holding you back.

  • PlumChoice at-a-glance

    Fortune 1000 manufacturers, retailers, digital service providers, and software companies partner with PlumChoice to deliver highly differentiated customer experiences to consumers and SMBs through white-labeled technical support solutions that support the entire technology lifecycle.

    PlumChoice works with end users to install, configure, connect, enhance and fix both software and hardware products, and integrates numerous products within larger technical environments. The Company's unique sales model, user-focused service delivery, proprietary support automation technology and purpose-built expertise enable business partners to leverage the "Internet of Things" to deliver exceptional customer experiences that build deeper and more robust relationships.

    Founded in 2001, PlumChoice is headquartered in Massachusetts with offices in Colorado and Sweden.

    Learn more about PlumChoice.

  • How to drive revenue, loyalty and the transformation of support services

    Enhancing the customer experience, increasing competitive differentiation, driving profitability and improving productivity can all be achieved with Premium Technical Support Services. PlumChoice® and Parks Associates share insights on how you can achieve these results for your consumer and SMB customers by harnessing the changing tech support landscape. Register now to view the archived webcast.

  • Boost CSAT, reduce support costs with PlumChoice Technology Services Solutions

    Whether you're looking for outsourced premium tech support services, software to run your own tech support program or call center operation, or software for streamlining your enterprise IT service desk, find out why organizations in the following industries turn to PlumChoice:

    • Hardware/software/CE manufacturers
    • MSPs/MSOs
    • Warranty providers
    • Retailers
    • ISPs/telco/cable/BPOs
    • Enterprise IT service desks

    Learn why companies in so many industries choose PlumChoice.

  • Technology Services for SMBs

    Do you have SMB customers?
    Transform break-fix into a comprehensive customer experience with outsourced technology services for SMBs. Launch new and differentiated products, and increase customer retention and share-of-wallet by utilizing white label or affiliate-branded services from PlumChoice.

    Learn how PlumChoice can help you build lifelong customer relationships.

    Are you a small business?
    With our Everon business services, you can efficiently and effectively use technology to strategically grow your business. Everon IT support and management, cloud computing solutions, data backup and business services will enhance and strengthen what you've worked so hard to establish.

    Learn how our Everon business services can help you Grow, Manage & Protect your business.