To keep up with consumer demands for technical support services, PlumChoice and Benjamin Franklin Institute are working together to prepare the next generation of technical services experts to engage with these emerging and increasingly complex technical trends from the proliferation of the "Internet of Things". Read more
The telco and ISP industries are highly competitive and fraught with fickle consumers – so how can you retain customers when there's always a better device or faster/cheaper service around the corner? Find out what an advanced, profitable, customer-focused, tech support program looks like, and the questions you need to answer to make such a program a reality.
The telco and ISP industries are highly competitive and fraught with fickle consumers – so how can you retain customers when there's always a better device or faster/cheaper service around the corner? Here are three ways the right kind of technical support can pay big dividends in an industry marked by commoditization.
PlumChoice converted 1,044 square feet of its Broomfield, CO location to serve as a training facility and call center for as many as 70 new technical support agents this year. This new facility comes just weeks after the company announced a 7,300 square-foot facility at its Lowell Headquarters. Read more
Fortune 1000 manufacturers, retailers, digital service providers, and software companies partner with PlumChoice to deliver highly differentiated customer experiences to consumers and SMBs through white-labeled technical support solutions that support the entire technology lifecycle.
PlumChoice works with end users to install, configure, connect, enhance and fix both software and hardware products, and integrates numerous products within larger technical environments. The Company's unique sales model, user-focused service delivery, proprietary support automation technology and purpose-built expertise enable business partners to leverage the "Internet of Things" to deliver exceptional customer experiences that build deeper and more robust relationships.
Founded in 2001, PlumChoice is headquartered in Massachusetts with offices in Colorado and Sweden.
Learn more about PlumChoice.
Whether you're looking for outsourced tech support services for the 20% of support calls you'd rather not handle, seeking to increase customer satisfaction and loyalty, looking to increase differentiation and customer value, create a new revenue stream or incubate a new product or service, find out why organizations in the following industries turn to PlumChoice:
Learn why companies in so many industries choose PlumChoice.
Do you have SMB customers?
Transform break-fix into a comprehensive customer experience with outsourced technology services for SMBs. Launch new and differentiated products, and increase customer retention and share-of-wallet by utilizing white label or affiliate-branded services from PlumChoice.
Learn how PlumChoice can help you build lifelong customer relationships.
Are you a small business?
With our Everon business services, you can efficiently and effectively use technology to strategically grow your business. Everon IT support and management, cloud computing solutions, data backup and business services will enhance and strengthen what you've worked so hard to establish.
Learn how our Everon business services can help you Grow, Manage & Protect™ your business.