Despite best efforts to simplify new technologies, consumers often find these products difficult to use. Ted Werth, PlumChoice founder, joined Parks Associates and colleagues to discuss the growing opportunities for support services in an increasingly complicated consumer technology market. Ted's focus: effective tech support that drives satisfaction alongside revenue is about the individual using the technology, not about the technology device. Read our key findings from the panel discussion.
Recognizing that rising demand for tech support services increases vulnerability to tech support scams, PlumChoice offers guidance on securing reliable, safe, trustworthy tech support to consumers, small businesses and companies that provide tech support service to their customers through a white label arrangement. Tech support scams are a growing problem: Last month, the U.S. Federal Trade Commission (FTC) announced a global crackdown on technology support scams, alleging that tens of thousands of consumers were tricked into paying for removal of nonexistent viruses and spyware and conned into allowing scammers to remotely access their computers and data.
PlumChoice®, Inc. technology services solutions optimize the benefits technology users expect and demand from their technology environments. By partnering with PlumChoice, organizations can transform customer satisfaction to customer loyalty, whether through a premium technology services business, technical support services or an internal service desk function. PlumChoice delivers scalable software and outsourced services that not only influence customer loyalty, but also increase profitability, drive down support costs, and improve productivity. Founded in 2001, PlumChoice is headquartered in Massachusetts with offices in Colorado and Sweden. The company offers best-of-breed technology services solutions including its software-as-a-service Technology Services Solution and Tific® Support Automation solution, plus outsourced and fully managed remote and on-site services – which leverage the patented SAFElink® technology.
Learn more about PlumChoice.
Enhancing the customer experience, increasing competitive differentiation, driving profitability and improving productivity can all be achieved with Premium Technical Support Services. PlumChoice® and Parks Associates share insights on how you can achieve these results for your consumer and SMB customers by harnessing the changing tech support landscape. Register now to view the archived webcast.
Whether you’re looking for outsourced premium tech support services, software to run your own tech support program or call center operation, or software for streamlining your enterprise IT service desk, find out why organizations in the following industries turn to PlumChoice:
Learn why companies in so many industries choose PlumChoice.
Do you have SMB customers?
Transform break-fix into a comprehensive customer experience with outsourced technology services for SMBs. Launch new and differentiated products, and increase customer retention and share-of-wallet by utilizing white label or affiliate-branded services from PlumChoice.
Learn how PlumChoice can help you build lifelong customer relationships.
Are you a small business?
With our Everon business services, you can efficiently and effectively use technology to strategically grow your business. Everon IT support and management, cloud computing solutions, data backup and business services will enhance and strengthen what you've worked so hard to establish.
Learn how our Everon business services can help you Grow, Manage & Protect™ your business.